Positive Impact
Our mission is to make a positive impact
on our teams, those we work with, our
local communities, and reduce our impact
on the planet.
Positive Employer
We’re creating a global community driven by our shared values. We nurture a culture of openness, connectivity, and inclusivity, where we celebrate difference, where people are accepted for who they are and where they can bring their best self to work.
Positive Planet
We’re taking steps to reduce our carbon emissions, water consumption, single-use plastics and how much food is wasted. We want to use our position to inform our guests and help them make decisions that have a lower impact on the planet.
Positive Community
We work with local charities and projects to improve and enrich the lives of those in our local communities. We want to be good neighbours and part of the community, not just a business.
Positive Business
We look at the way we do business with others, working within The Ennismore Way, to ensure our behaviours and actions align with our values.
Our 2025 Achievements
From eco-certifications to accelerating food waste reduction
and improving resource efficiency, these results reflect the collective efforts
of our teams and provide a strong foundation for achieving our 2026 targets.
Water
- Our hotels in scope* reduced their water intensity** by 5.8% compared to 2024, surpassing our annual target of 4% reduction.
*120 hotels with 12 months of comparable 2024 water data.
**Water intensity is measured as the volume of water used per occupied room.
Eco-labels
- At the end of 2025, 67% of our hotels in scope* held valid third-party eco-certification.
These certifications include:
- Green Globe
- Green Key
- Green Key Global
- GSTC
- Qualmark
- Türkiye Sustainable Tourism Program
*166 hotels open on or before 31 December 2024.
Energy
- Our hotels in scope* saw a 5.6% reduction in energy intensity** compared to our 2023 baseline. While slightly below our 7% target, this progress reflects ongoing efforts across our properties to improve energy efficiency and reduce environmental impact.
*182 hotels open on or before 31 December 2025.
**Energy intensity is measured as energy consumption per unit area.
Food waste
- The 95 properties measuring food waste with comparable 2024 data reduced their food waste per cover* by 33%, surpassing our target of 10%. The quantity of food waste reduced in 2025 was equivalent to approximately 1 million burgers**.
- 27 additional properties began measuring their food waste and established their baseline in 2025, meaning that by the end of 2025, 77% of hotels in scope*** were measuring their food waste.
*Food waste is measured in g/cover (grams per cover), representing the total quantity of food wasted in grams per dining guest.
**Our calculation is based on a typical 220g burger patty (excluding bun and dressing) at The Hoxton, based on 220,698kg of avoided food waste.
***158 properties open on or before 31 December 2024 with managed F&B outlets.
Circularity
- 92% of hotels in scope* eliminated 90% of our 63 pre-identified single-use plastic items.
- 24% of hotels in scope* reliably reported their waste through our internal ESG platform.
- 83% of hotels in scope* use refillable dispensers for wet amenities.
*166 properties open on or before 31 December 2024.
Social
- 93% of Home Base (HQ) team members and General Managers of managed hotels completed the mandatory sustainability and human rights training.
- 72% of managed hotels held monthly on-property ESG committee meetings.
Our 2026 Goals
Looking ahead through 2026, this momentum
acts as a springboard, enabling us to build on
our progress, and deliver the next phase of our goals
We are committed to reducing our water consumption through smart hardware retrofits, operational optimisation and empowering our guests.
This year we aim to achieve:
- 2.3% reduction in water intensity ( volume of water used per occupied room) vs. 2025
- 80% of properties reliably reporting water data through our internal ESG platform. Accurate data is crucial for hotels to identify inefficiencies and monitor their progress.
We are committed to 80%* of Ennismore hotels being third-party eco-certified by the end of 2030.
This year:
- We are asking all properties who were open on or before 31st December 2025, 171 properties, to work towards third-party eco-certification
- Our goal is for a minimum of 84% of properties in scope to be certified by the end of 2026
*This long term ambition appears lower than our 2026 target as this long term goal considers our anticipated growth. We review this long term goal each year.
We’re committed to reducing our energy intensity and increasing our renewable energy procurement as part of our contribution to wider decarbonisation efforts.
This year we aim to achieve:
- 7% reduction in energy intensity vs. 2023 baseline – this target is the same as last year as it represents a long-term objective
- 80% of properties reliably reporting energy data through our internal ESG platform. Accurate data is crucial for properties to identify inefficiencies and monitor their progress.
- Increase the number of properties purchasing electricity from renewable sources, either through opting into a green tariff through their local provider or via Energy Attribute Certificates (EACs)
We are committed to reducing food waste by 60% by 2030 vs. our 2023 baseline, and offering low-carbon, plant-forward menus through our ongoing partnership with Klimato.
- A key lever in reducing our food waste is working with tech providers like Orbisk, Winnow, and Kitro.
- This year we aim to achieve:
- 12% reduction in food waste vs. 2025
- 75% of properties in scope to have defined a food waste baseline
- All properties to report on variousfood initiatives, including responsibly sourced products, via our internal ESG platform
- Select properties will continue partnering with Klimato to measure the carbon impact of menus, supporting the transition towards more low-carbon and plant-forward offerings.
We are committed to reducing the presence of single-use plastic across both guest-facing areas and back-of-house, and embracing circularity to reduce waste.
Our aims this year:
- 85%* of properties to remove or replace at least 90% of the 63 pre-identified single-use plastic items
- Reduce water bottle waste by increasing the number of properties with reusable vessels and refill stations
- 35% of properties to reliably report waste data through our internal ESG platform.
*This reflects our scope 2026 scope increase to 171 from 166 in 2025
We are committed to giving back to our communities, promoting equal representation in leadership, and raising awareness of human rights.
- 75% of managed hotels* to complete an accessibility survey to understand where they can improve how they accommodate guests with disabilities
- 90% of Home Base (HQ) team members and General Managers (of managed hotels) to complete mandatory ESG training
- 80% of managed hotels to maintain an active on-property ESG committee
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